Living in a home with damp and mould isn’t just unpleasant - it can cause serious damage to your health and home.
We understand how worrying it can be living in a home with damp and mould. That’s why we’ve made some changes to how we tackle it in our customers’ homes - to ensure you all have warm, safe, dry homes you are proud to live in.
In the past year we’ve reviewed and updated our damp and mould policy. Plus, we’ve launched a new ‘Spot It, Report It, Sort It’ awareness campaign to help you identify and report damp and mould issues in your home. Take a look at our information guide and watch the video opposite for more details.
As soon as you notice any signs of damp or mould, let us know. Don't wait for the problem to get worse.
Reporting is easy. You can report any damp or mould concerns to us:
When you report damp and mould to us, our dedicated team will listen to your concerns and work with you to resolve any issues.
What we will do:
Damp and mould can be caused by lots of reasons, however, there are some simple things that you can do to help avoid this problem appearing in your home.
We understand high energy costs may leave you worried about heating your home. Please get in touch with us - we’re here to help.Click here to find out more