Our complaints performance

We monitor our complaints closely to make sure we follow processes correctly, resolve your complaints successfully and continue to improve our services. 

Our complaints performance (April 2019 – March 2020)

We've completed a self-assessment against the Housing Ombudsman’s new Complaint Handling Code. Our assessment shows where we comply with the code, what we're doing to improve our services and how we handle complaints. We've also updated our complaints policy in line with the new code. You can download our Complaints Self-Assessment for 2020 for more information. 

How we've improved