Learning from our mistakes

Your feedback has helped us make these changes...

Improved timeframes

We’ve improved our timeframes for our customers selling their homes and we now offer more flexibility to change buyers if delays are unreasonable.

Complaints Performance Couple At Door
Using your feedback

We’re using the feedback you give us during your complaints to work with our partners and improve the tool box talks which our Operatives take part in

Home Surveys Photo (1)
Fit for the future

We’re making sure our properties are being built fit for the future by reviewing non gas heating and hot water solutions

Complaints Performance Houses