Impact and Action Group

Welcome to our Impact and Action Group landing page.

Launching later this year, and led by five Moat customers, the Impact and Action Group will directly influence the future of Moat and how we deliver our services.

We’ve created this customer-led group because we believe your voice matters. You know best what works and what doesn’t in your homes and communities. Being part of this group offers a chance to ensure customer experiences drive our decisions.

The Impact and Action Group will:

Give our committees and Board feedback from a customer's point of view, acting as a 'critical friend' to help them make decisions.
Make sure our plans for services match what customers need and want.
Review customer feedback from lots of different places, including formal customer insight like surveys and complaints, informal chats, and informal customer insight.
Give us honest feedback, based on evidence, about how we're doing at meeting our promises to you and making you happy with our services.
Keep an eye on how we are putting plans in place to improve things for customers.

Members will look at what it’s like to be a Moat customer, including:

- Reviewing customer feedback and obtaining assurance that this insight feeds into the plans Moat is putting in place to improve things for customers.
- Making sure Moat is doing what it promises to do for customers.
- Overseeing how well other customer groups and activities are working (like the Repairs Forum, Customer Advocates, and special project ‘scrutiny’ panels).
- Giving feedback and suggestions to Moat's Board and relevant committees.
- Taking part in other customer-led groups and internal Moat groups.
- Working with Moat to co-create services.

Thanks to everyone who has applied to join our new Impact and Action Group.

Applications have now closed. If you’ve applied here’s a reminder of the key dates and the shortlisting process:

Key dates

Deadline for applications: 9am on Wednesday 4 September 2024

Invite to interviews: by Wednesday 18 September 2024

Interviews: Wednesday 25 September and Thursday 26th September 2024

Induction: Week commencing Monday 7 October 2024

First group meeting: Wednesday 30 October 2024
Shortlisting and interviews

We’ll reach out to all applicants by Wednesday 18 September 2024 to let them know if they’ve been successful in reaching the interview stage.

Interviews will take place on Wednesday 25 September and Thursday 26 September, and will either be online, via TEAMs or in-person at our head office: Moat, Mariner House, Galleon Boulevard, Crossways, Dartford, Kent DA2 6QE.

Fair and inclusive selection process

We've teamed up with TPAS, the tenant engagement specialists, to help guide us through the entire recruitment process: They'll help review applications, create a shortlist and will conduct interviews with shortlisted candidates.

Want to know more about TPAS? Visit www.tpas.org.uk