Home

Sharing your voice

Your views matter to us. We want you to feel involved, listened to and proud of where you live. We’re keen for you to engage with us, along with your neighbours and communities.

Become a Customer Advocate

Would you like to become a Customer Advocate and help us shape the services we deliver to you?

Our Customer Advocates represent our customers viewpoints and help us to review and improve our services. As an advocate, you can give as much or as little time as you like in the services you’re interested in and in return we’ll reimburse your travel expenses, reward you with gift vouchers and provide opportunities for training and development.

Find out more
Recruitment
Join our Repairs Forum!

Would you like to be a voice for our customers and share your thoughts on our repairs service? If the answer is yes we’d love you to be part of our Repairs Forum!

The forum was set up to ensure that Moat and our repairs provider, Morgan Sindall Property Services (MSPS), are accountable to our customers by giving forum members a platform to:

  • Scrutinise performance
  • Reflect on the effectiveness of the service
  • Provide suggestions to enhance the service in the future
  • Maintain a watching brief on behalf of all other customers

Chaired by a Moat customer, Lorraine Ash, forum meetings take place on a quarterly basis and are attended by customers along with representatives from Moat and MSPS. If you would like to become involved too we’d love to hear from you. Please email us at: feedback@moat.co.uk

Next forum meeting:

  • Thursday 20 June - 11.30am to 2.30pm
  • Tuesday 17 September - 11am to 2pm

You can attend either in person at our head office (Mariner House, Dartford) or online via Teams.

Lorraine Ash And Steve Nunn
Our Customer Influence Strategy

Our Customer Influence Strategy sets out how we'll listen to, learn from, and act on our customers' feedback. Developed with the help of TPAS and co-created with customers, this strategy ensures your voice directly shapes our services. By working together, we can create a better Moat for everyone. 

Download the strategy here
Customer Influence Strategy Meet Moat
Interested in volunteering?

Moat Foundation, the charitable arm of Moat, is current looking for volunteers to help with events and gardening projects happening in our communities across London, Sussex, Essex and Kent. Why not get involved and make a difference to your community!

Find out more
Moat Foundation Gravesham Hub