Your rent is changing from April 2024

As a social housing landlord, we follow rules set by the government or the terms of your lease agreement, when we calculate any changes to your rent. 

From April, the rent for the majority of our customers will rise by 7.7%. You will have received a letter from us in February confirming your new rent.  

Here's what you need to know about the changes happening from April, and how to contact us if you have any questions or need support:

Your rent from April 2024
Your service charges from April 2024

If you pay a service charge along with your weekly rent, your charge may also rise to cover the costs of providing these services to your building or estate. Your new rent confirmation letter includes your service charges for the year ahead with a detailed breakdown of the charges for each service we provide. 

You can find out more about service charges and how we calculate them here.

Service Charge Letter
What your rent and service charges pay for

We’re a not-for-profit organisation, so every penny of your rent and service charges is reinvested back into managing and maintaining our existing homes and also building more affordable homes for people in communities with a housing shortage. 

You can learn more about how your money was spent during 2022/23 in our Customer Annual Report. 

Rent Breakdown 2024 01
What you need to do

The government has confirmed that benefits will also increase in line with inflation rates. If you receive Housing Benefit, Universal Credit, or other benefits to help pay your rent, you can expect those payments to rise from April onwards as well. 

Help and support is available for you

We understand that times are tough for many people. If you think this rent increase will be a struggle, please talk to us. Our dedicated Income and Advice team are here to listen and offer you advice on benefits, budgeting and payment plans to assist you with managing rent. Please call us on 0300 323 0011 or email customer@moat.co.uk 

We will do all we can to help and support you.  

As well as the support of our Income and Advice Services team, there are lots of different rebates, one-off payments, discounts and grants available. Visit our Cost of living page to find out more. 

Better Off Campaign