We’re committed to keeping our customers, colleagues, and communities safe from harm and free from abuse and neglect. If you’re worried about your own, or someone else’s safety, we can help.
We’ll work in partnership with other organisations such as local authorities, health and mental health services and the police to safeguard and promote the welfare of adults and children. Learn more about our approach to safeguarding by reading our Safeguarding Adults at Risk Policy and Safeguarding Children Policy.
If you or a neighbour is in immediate danger, please call the emergency services on 999. In a non-emergency, you can speak confidentially to a police officer by calling 101.
If you are (or think you might be) experiencing or at risk of abuse or neglect, or worried that another Moat customer might be, please report your concerns to an agency with statutory safeguarding responsibilities such as:
You can also report your concerns to us by calling 0300 323 0011 or emailing [email protected]. For other methods of contact, visit our contact us page.
