You don't have to go through domestic abuse alone - help is available
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Domestic abuse can happen to anyone, regardless of their age, gender, disability, ethnicity or sexual orientation. It takes many different forms, but no one deserves to suffer mistreatment from a partner or family member.
If you are experiencing any type of abuse, please know you are not at fault and there are compassionate people and resources to support you. Approximately 1 in 4 women and 1 in 6 men will face domestic abuse, so you are not alone.
Find out more below about what to do and where to find help if you or someone you know is experiencing abuse.
If someone aged 16 or over abuses a current or ex partner or relative who is also aged 16 or over, that is domestic abuse – even if they don’t live with them. Domestic abuse can happen anywhere – inside your home, elsewhere or online.
Please click on each word below to find out what this may look like:
This can look like (but is not limited to):
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Honour based violence, including ‘honour killings’, is a type of abuse that is carried out in communities that have strong perceptions of ‘honour’ and ‘shame’. Individuals may be seen to bring shame onto the family if they behave, or it is rumoured that they have behaved, in a way which the family or community disapproves of, this can result in honour based violence. This may include having a ‘non-arranged’ relationship, having a relationship with someone of a different faith, dressing inappropriately, refusing an arranged marriage, leaving a marriage or being gay. Acting on this in a violent manner is honour based violence.
The concept of honour and shame leads families to perpetrate honour based violence such as keeping victims locked in the house, sending them abroad, forced marriage, assaults and ultimately murdering them – which is called honour killing. Speaking out against honour based violence is extremely difficult as the perpetrators are more often than not the victim’s extended family and loved ones, who they do not wish to feel the force of the law.
Female genital mutilation (FGM) is a procedure where the female genitals are deliberately cut, injured or changed, but there's no medical reason for this to be done. It's also known as female circumcision or cutting, and by other terms, such as Sunna, gudniin, halalays, tahur, megrez and khitan, among others.
FGM is usually carried out on young girls between infancy and the age of 15, most commonly before puberty starts. It's illegal in the UK and is abuse. It's very painful and can seriously harm the health of women and girls. It can also cause long-term problems with sex, childbirth and mental health.
A forced marriage is a marriage which takes place without the consent of either the bride or groom. This should not be confused with an arranged marriage, when both parties are given a choice and freely give their consent.
Forced marriage is often misunderstood to be an acceptable side of tradition and culture. It is a violation of human rights and is a form of domestic abuse. Victims of forced marriage may be tricked into going abroad and then have their passport taken away until they have participated in a marriage, or they may be threatened with physical violence or emotionally blackmailed into marriage.
As well as those who simply do not want to marry the other person, forced marriages include children who are below the age of legal marriage in the UK and lesbian and gay people who do not want to marry someone of the opposite sex.
To show our ongoing commitment to supporting any of our customers or colleagues who are affected by domestic abuse, we’ve signed the ‘Make a Stand’ Pledge that was launched in June 2018 by the Chartered Institute of Housing, in partnership with Women’s Aid and the Domestic Abuse Housing Alliance (DAHA), and we're also DAHA Accreditation members. This means that we’ve committed to:
At Moat if you disclose domestic abuse to us, we will believe you and our specially trained staff will work with you to design a support plan specific to you, considering your needs. We will respect your right to make decisions that are safe for you without judgement.
You can read our Domestic Abuse Policy here.
If you're in immediate danger, we'll always encourage you to contact the police on 999 if you are able to do so. For other ways to contact the police please see below.
If you’re a Moat customer, or the person abusing you is a Moat customer, we also encourage you to contact us so that we can help.
If you need help because of domestic abuse, you can call the police on 999 in an emergency or 101 in a non-emergency. If you’re deaf, hard of hearing or speech-impaired, you can register your mobile phone with the emergency SMS service – you’ll then be able to send an SMS text message to 999 to get help.
If you’re unable to talk, you can still call 999 - listen to the operator and respond by coughing or tapping the keys on your phone. Calling 999 from a landline automatically gives the police information about your location. If calling from a mobile, you can press 55 when prompted and your call will be transferred to the police.
Clare’s Law / Domestic Violence Disclosure Scheme (DVDS)
Clare's Law, also referred as the Domestic Violence Disclosure Scheme (DVDS), enables the police to disclosure a person's history of abusive behaviour to those who may be at risk from such behaviour.
Under Clare’s Law, you have the right to:
How to make a Clare’s Law request:
Call your local police on 101 or follow the links for your area:
Essex - Request information under Clare's Law: Make a Domestic Violence Disclosure Scheme (DVDS) application | Essex Police
London (Met) - Request information under Clare's Law: Make a Domestic Violence Disclosure Scheme (DVDS) application | Metropolitan Police
It takes a lot of strength to look at your behaviour and admit that it could be abusive towards a partner or a loved one. Abuse is a learnt behaviour, and it can be un-learnt if you want to. You can change if you really want to and there is support out there for you.
If you’re being abusive your partner, ex or family member, help to stop is available from:
If you're not ready to contact a local support service but want to learn more about what abuse looks like, please use any of the following links to find out more:
If you have a family pet, we understand this will be a big concern for you if you are planning to leave, as many temporary accommodations, including refuges, do not allow pets. We understand you will not want to leave your pet and will want to ensure that your pet is safe.
Luckily, there are charities who offer free support for you and have volunteers who will temporarily rehome your dog or cat until you find yourself alternative accommodation.
To find out more please follow the links below:
Dogs Trust Freedom Project - Freedom Project | Dog Fostering Support | Dogs Trust
Cats Protection Paws Protect - Paws Protect | Fostering for families of domestic abuse | Cats
The law now recognises that children who are around or witness domestic abuse are now victims in their own right.
If you are concerned about a child, please follow the links below to find out more and how you can help:
How to Protect Children From Domestic Abuse | NSPCC
Effects of domestic abuse on children | Barnardo's (barnardos.org.uk)
However you have kept yourself safe up until now, there may come a time where the safest option for you is to leave your home. Please make sure you have considered your options very carefully and have sought advice where possible to do so. The following links may help you to decide your safest option and take things into consideration. Although the pages are tailored to women, if you identify as male or non-binary, you can still use these for advice:
If you need to leave your home urgently due to domestic abuse, you can approach any local authority (council) and they will have a duty to provide you with homelessness support – this will usually mean that they find some emergency temporary accommodation for you or support you to find a space in a refuge. You will never be forced to take somewhere if you do not feel comfortable in doing so.
If you leave your home urgently it is important that you let us know as soon as possible – you can do so by contacting us.
We understand you may not want to discuss this with us, so please see list of other national and local services who can help you.
You can also follow this link for a full list of services available in your area:
Women's Aid Directory - Women’s Aid (womensaid.org.uk)
The Bright Sky website and free Bright Sky app are for anyone who’s experiencing domestic abuse or worried about someone else, but please only download the app if it’s safe for you to do so and you’re sure that your phone isn’t being monitored. They include lots of useful information and advice in a number of languages and a UK-wide directory of specialist domestic abuse support services with contact details.
National domestic abuse support services:
Local domestic abuse support services:
For more information about local support services please contact your local authority.
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