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Supported housing can transform lives

We currently house more than 1,900 people in supported housing, enabling customers to lead a healthy and fulfilling life within their own homes and communities.

That’s why we are proud to support the sixth annual Starts at Home day, a national campaign run by the National Housing Federation which aims to ensure that people who need extra support will always have a home that meets their need. Supported housing offers independent living within a housing scheme where help is provided. This can range from accommodation for the retired, disabled or those who have fallen on hard times, quite often brought on by issues out of their control. Residents come from all walks of life. Our Chief Executive, Elizabeth Austerberry said: “I’m proud to show our support for Starts at Home and the vital role supported housing plays in our communities. It’s impossible to underestimate the positive impact it has on peoples lives.”

Below are just some of the examples of how our supported housing is helping people.

One of our service users outside of his supported housing.

Alan moved to one of our supported housing schemes in Belvedere eight months ago after a 30 year background of homeless and ill health, he told us: “Moving here has not only helped with my recovery after major surgery but it has helped me to regain my sense of humour and new found optimism for the future too.” Norma was recently signed posted to our Estate Manager, Cormac as she had recently moved to one of our supported schemes in Canterbury and was feeling isolated and lonely. Cormac was able to tell the lady all about the weekly bingo, tea and cake sessions which she now enjoys, having made lots of friends there.

One of our service users in her home in supported housing.

Maria has lived in one of our retirement homes for 13 years and absolutely loves living there, “I have been able to bond with lots of families in the communal area.”, adding, “My family call it ‘grandma’s house’. My 10-year-old granddaughter likes it so much that I have promised her that I won’t even think about moving until she’s grown-up.”

It isn’t just our customers who benefit, our staff gain a lot of work satisfaction too. Our Retirement Housing Manager, Sophie told us: “I’m so proud to work in sheltered housing. My team do such important work every day including welfare checks and referrals to other agencies. The extra support we give helps our residents stay as independent for as long as possible.”