Major system upgrade – 24 September to 4 October

We will be carrying out a major system upgrade from 5pm on Friday 24 September 2021 to 8am on Monday 4 October 2021. There will be some unavoidable disruption to our services, and we are sorry for any inconvenience caused.


During the system upgrade works there will be a delay in any payments you have made showing on your MyMoat account and the option to report repairs will be unavailable. 

From 5pm on Thursday 30 September until 8am on Monday 4 October 2021  MyMoat will be taken offline for us to complete the upgrade works. During this time, if your query is not urgent, we would ask that you log back into MyMoat once our works have completed. However, if you need to speak to us urgently, please contact us on 0300 323 0011. 

Reporting repairs

You can report a repair by contacting our Customer Service Centre who remain available between 8am and 6pm, Monday to Friday. You can contact them by:

We anticipate high call volumes and longer call waiting times during our upgrade works. We are sorry for any inconvenience caused and will try and answer all calls as quickly as we can. Thank you for your patience.

If your repair is an emergency, please call us on 0300 323 0011.