We have officially been recognised by the England Illegal Money Lending Team (IMLT) for initiatives tackling loan sharks in our communities and keeping residents safe. The IMLT investigates and prosecutes illegal money lenders while supporting those who have borrowed money from a loan shark, and we are proud to support them in their work.
We have implemented training with frontline staff so that they are able to respond to suspected illegal money lending by either signposting victims to relevant services or providing direct support. We have also delivered a series of campaigns to promote the Stop Loan Sharks app and website and included information about the service on customer rent statements.
Michelle Fitzgerald, Head of Customer Accounts at Moat said: “We recognise the harmful effect illegal money lending has on our communities. Our aim is to enable our staff to recognise the signs of illegal lending and ensure our customers feel confident to report concerns to us. We are pleased to have received this award and aim to do even more to raise awareness and bring these criminals to justice.”
Anyone with concerns or information about loan sharks can contact the Stop Loan Sharks 24-hour confidential helpline on 0300 555 2222, email firstname.lastname@example.org or complete an online report form at www.stoploansharks.co.uk. Live Chat is available on their website from 9am to 5pm, Monday to Friday.