Our next Repairs and Maintenance contract

Our ten-year repairs and maintenance contract with Mears will come to an end in 2022. We have started the process of finding our next partner who will maintain and repair over 20,000 homes we manage. 

There are several steps we are required to follow during this procurement process. Here’s the timeline we’re working to and the notices customers will receive:

  1. Section 20 Notice of Intention sent to all leaseholders: 19 March 2021
  2. Deadline for replies with comments (observations): 23 April 2021 
  3. Pre-tender selection stage: 29 April 2021
  4. Section 20 Notice of Proposal sent to all leaseholders
  5. Final tender stage
  6. New supplier’s contract begins

We are legally obliged to consult with customers because we are planning to enter into a contract which lasts longer than 12 months. You will have received the first of two Section 20 notices, giving you the opportunity to ask questions or provide comments on the new contract.

We have now moved onto the next stage of procurement with the publication of an advert to suppliers. Applications are due in early June when we will evaluate all responses. As well as Moat staff carrying out this evaluation, we are delighted to have a number of customers who have also offered to be involved.

Frequently Asked Questions

Our Frequently Asked Questions provide more detailed information on the procurement process: