Our next Repairs and Maintenance contract

Our ten-year repairs and maintenance contract with Mears will come to an end in 2022. We are well on the way to finding our next partner who will maintain and repair over 20,000 homes we manage. 

There are several steps we are required to follow during this procurement process. Here’s the timeline we’re working to and the notices customers will receive:

  1. Section 20 Notice of Intention sent to all leaseholders: 19 March 2021
  2. Deadline for replies with comments (observations): 23 April 2021 
  3. Pre-tender selection stage: 29 April 2021
  4. Final tender stage
  5. Section 20 Notice of Proposal sent to all leaseholders: late November 2021
  6. New supplier’s contract begins: April 2022

We are legally obliged to consult with customers because we are planning to enter into a contract which lasts longer than 12 months. You will have received the first of two Section 20 notices, giving you the opportunity to ask questions or provide comments on the new contract.

We have now moved onto the final stage of the procurement process where we will meet with our shortlisted suppliers to refine their initial proposals. Once we have held these meetings, we will receive final responses and evaluate these to arrive at our recommendation. We expect this stage to be complete by early November, when we will issue our Section 20 Notice of Proposal information.

We are delighted that a number of customers have supported us in the process so far, taking part in evaluation and providing valuable feedback. We will continue to engage with customers throughout the procurement process and beyond as we set up and manage the new contract.

Frequently Asked Questions

Our Frequently Asked Questions provide more detailed information on the procurement process: