Following Storms Ciara and Dennis, we have received a record number of requests for repairs.
We are working hard to carry out repairs as quickly as possible. Due to the volume of repairs, we will focus on emergency repairs where our residents’ health and safety are at risk, and we may need to rearrange other planned appointments.
Fencing will be dealt with as soon as possible but will not be treated as an emergency unless it borders a highway or presents a health and safety risk. If high winds continue, any roofing issues will only be repaired once our contractors can safely gain access.
Our phone lines are currently very busy as repairs are being reported. Don’t forget that you can also report a repair through our online portal, MyMoat (www.moat.co.uk/mymoat) or by emailing us at firstname.lastname@example.org.