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Coronavirus and our services: ×
Everything you need to know about service updates, help and support.
A number of Hotpoint and Indesit washing machine models have been recalled due to concerns over fire safety.
If you purchased a Hotpoint or Indesit washing machine between 2014 and 2018, please check the model number against Whirlpool’s recall list: https://washingmachinerecall.whirlpool.co.uk/pdfs/model_list_GB.pdf. The make and model can be found inside the washing machine door as well as on a label at the back of the appliance.
What to do if you are affected
If your washing machine model is on the recall list, please unplug it immediately and avoid using it. Once you have done this, please visit the dedicated Whirlpool website at washingmachinerecall.whirlpool.co.uk, message Whirlpool via Twitter (@WhirlpoolUK) or call 0800 316 1442 where an adviser can offer further information.
If your washing machine was provided by Moat, please contact Whirlpool using the methods above then notify us via email at fireandelectrical@moat.co.uk.