We (or your managing agent) are responsible for maintaining your communal areas and the areas outside your home.
We partner with several companies to provide the communal repairs service. Where we own communal corridors, stairwells and external common areas, Morgan Sindall Property Services will deliver your repairs. Cleaning for internal communal areas is delivered by Cleanscapes and idverde maintain communal grounds. We work with a number of specific contractors for lift and door entry systems repairs.
In cases where we don’t own the building, a managing agent is likely to be responsible for the communal repairs and maintenance. We keep in regular contact with the managing agents for these buildings, monitoring their performance and raising concerns on behalf of shared owners and leaseholders
We offer a range of way for customers to report repairs.
The quickest way to report a routine repair is via MyMoat. You can log into or sign up for MyMoat using the link below. You can also report a routine repair by emailing or calling our Customer Service Centre on the details below.
It’s important to have your gas appliances regularly checked to make sure they are working efficiently, and your home is safe. As a shared owner or leaseholder, you are responsible for servicing your gas boiler and appliances.