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Payments and money management

Many of the payment options below are accessible via MyMoat where you can make payments at a time of day convenient for you.

COVID-19: Rent and service charge support

We know that this is a worrying time and that many of you will be affected financially by the measures the Government has put in place. We're here to help, so we’ve put together some FAQs about paying your rent that you can read here. If you need further advice and support, including help with claiming the benefits you’re entitled to, please get in touch with our Customer Accounts Team at customer@moat.co.uk or request a call back through our web chat facility. If your situation changes, please let us know so that we can offer support.

Your rent, service charges and any other payments are your responsibility. All of our tenancy agreements and leases require your account to be paid in advance. Advance payments will depend on your frequency of payment - if you pay weekly then you must be a week in advance or if you pay monthly you must be a month in advance.

Financial wellbeing advice

Our Financial Wellbeing Officers can offer guidance with benefits and budgeting, as well as support with appeals and tribunals. Our friendly team has expert knowledge, a network of contacts, and are happy to talk to you. You can call 0300 323 0011, Monday to Friday, 8am-6pm or email financialwellbeing@moat.co.uk. Click the link below to find out more about Housing Benefit and Universal Credit.

Further advice