Building safety

Our priority is to ensure our homes are safe and meet evolving fire safety regulations. 

We have robust procedures in place and work under the expert guidance of an independent Fire Safety Consultant on all fire safety management matters.
Along with our own procedures, we need our customers to play their part in keeping themselves, their homes and their buildings safe. If you have questions or need advice regarding fire safety within your property, please email fire.management@moat.co.uk.
In the event of a fire

We work with you to keep your homes and building safe but it’s important to be prepared in case a fire does break out.

Knowing your building’s evacuation plan and your fire escape routes is an important first step. We consult with the fire services before deciding what is appropriate for your building. In some buildings, it is safer to evacuate while in others, it is safer to stay in your home (known as a ‘stay put policy’). You’ll find a Fire Action Plan on the wall when you enter your building. This will let you know whether to stay put or evacuate and where your fire escapes are, so please take five minutes to read it carefully and refresh your memory from time to time.

Important practices to follow



Fire prevention

There’s lots you can do to keep you, your family and your home safe from fire. Good fire safety habits can prevent or slow down fires or alert you should one break out.

In the kitchen
  • Never leave your cooker unattended when in use. Take extra care if you need to leave the kitchen while cooking, take pans off the heat or turn them down.
  • Keep tea towels and cloths away from the cooker and hob
  • Double check the cooker is off when you’ve finished cooking
  • Don’t put objects on top of microwaves as this can block ventilation 
  • Keep your hob, oven and grill clean – build-ups of fat and grease are a major fire risk.
An image of a saucepan left unattended on a cooker which has set fire to a tea towel beside it.
Electrical items
  • Switch off electrical appliances when not in use and don’t overload sockets with too many appliances 
  • Use the correct type and wattage of bulb for light fittings 
  • Keep electrics (leads and appliances) away from water 
  • Don’t cover heaters or dry clothes on them. If possible, secure your heater against a wall so it can’t fall over
  • Keep heaters away from flammable bedding, curtains and furniture 
  • Don’t leave your heater switched on unattended, especially with children in the room 
  • Don’t power heaters from an extension lead
  • Keep tumble driers clean and free of lint.
An image of a dangerously overloaded plug socket.
Cigarettes, candles and matches
  • Keep matches and lighters out of children’s reach 
  • Never smoke in bed 
  • Don’t leave lit candles, matches or cigarettes unattended
  • Keep candles or cigarettes away from curtains and fabrics 
  • Don’t smoke inside your home, go outside to smoke 
  • Extinguish candles, matches and cigarettes before leaving a room or going to sleep 
  • Always empty ashtrays when contents are completely extinguished.
An image of a child reaching for matches left unattended on a table.
Before going to bed
  • Make sure the cooker is turned off and the kitchen door shut 
  • Switch off any portable heaters 
  • Unplug all appliances except those that are meant to stay on (i.e fridges) 
  • Close all doors – it can keep your escape route free from smoke and may stop a fire spreading 
  • Use an electric blanket? Turn it off when you get into bed and don’t use a hot water bottle at the same time.
An image of a woman switching off an electric radiator.