At Moat, we realise that residents play a vital role in tailoring the services we offer. With this in mind, we offer a selection of ways in which our residents can get involved, including the Ideas Catcher, residents' associations and Mystery Shopping.
We offer training and development opportunities to those who wish to get involved in order to help us develop the services residents receive. Below, you will see highlights of the range of ways in which you can get involved, as well as details on the changes to our resident involvement opportunities.
A guide to our involvement opportunities
We're currently reviewing the content of our involvement guide for customers. Please check back here soon to download details of every involvement opportunity that we offer to those receiving our services.
In the meantime if you have any queries, please feel free to call 0300 323 0011 and ask to speak to a member of the Customer and Business Intelligence Team.
Customer Voice structure
Our Customer Voice structure outlines the three main tiers of involvement for residents at Moat. You can download the PDF of the structure by clicking the 'more information' button below.
Impact is Moat's quarterly resident involvement newsletter. It highlights how talking to us and engaging can make a real difference to the services delivered by Moat, showing exactly what we've done to accommodate the ideas of those we serve.
The summer 2015 issue is available to download via the button below. Check back in the autumn for the next issue.
Setting up a residents' association
At Moat, we're keen for our customers to engage with their neighbours and their communities, as well as our teams. Setting up a residents' association is one of the most effective ways of resolving community issues and building cohesion between neighbours.
Below you can download a guide to setting up a residents' association that can be formally recognised by Moat. Of course, we can offer help and guidance along the way; however the guide should help get you moving in the right direction.