Contact Moat

Moat locations and contact details

Customers can contact us in the following ways:


Available between 8am and 6pm, use web chat to speak to one of our advisors online. To use web chat just click here and another screen will open up, just type in your details and hit the submit button to begin the conversation.

You can use MyMoat to give us your feedback and ideas. Alternatively, visit our feedback page if you'd like to download a complaints, compliments and comments form.

By email (General enquiries) (Stanhope only)

By telephone

0300 323 0011 (General enquiries)

01233 647396 (Stanhope only)

Or if you prefer you can text us on 07786 202 505.

Health and safety advice

At Moat we have a team dedicated to ensuring the safety of people living and working around our homes, communities and offices. If you have a health and safety concern or query (which is not a formal complaint) you can ask our experts for guidance by emailing

Our office locations

Below you'll find all of our office locations, just in case you need to visit us.

We have full reception services for customers at our offices in Dartford, Maldon, Pollards Hill and Stanhope. We can arrange appointments for customers at all of our offices or if you can't make it to one of our offices, we're happy to offer a home visit.

Mariner House, Dartford – central office

Open to the public between 8am and 5pm, Monday to Friday.

Mariner House, Galleon Boulevard, Crossways, Dartford, Kent, DA2 6QE

For a map and directions to Mariner House, please open the links below:


Open to the public from Monday to Friday, 9am until 5pm.

Second Floor Office, Fullbridge Mill, Maldon, Essex CM9 4LE


By appointment only between 9am and 5pm, Monday to Friday.

MHS Homes head office, Broadside, Leviathan Way, Chatham, Kent, ME4 4LL.

Pollards Hill

Open to the public from 9am until 5pm, Monday to Friday.

50 Montgomery Close, Pollards Hill, Mitcham, Surrey CR4 1XT

Stanhope, Ashford

Open to the public between 9am and 5pm, Monday to Friday.

The Stanhope Centre, 67A Otterden Close, Stanhope, Ashford, Kent TN23 5TH