How we've improved

To resolve your complaints as promptly as we can, we've made improvements to our policy, methods and time frames.

Our complaints performance (April 2018 – March 2019)

We're always looking for ways to improve our complaints process. Over the last year, we've worked closely with our Customer Advocates to simplify our procedures and make our policies work better for our residents.

Improvements to our policy

A faster response

Greater convenience