What we do

For the last fifty years we have sought to help people in housing need to have somewhere they can call home and be proud of.

Our vision

Our vision is simple, it's to end housing need.

We are dedicated to being a supportive and reliable landlord; providing fantastic services to our customers, investing in the communities we work in and continuing to build new homes to help combat the housing crisis.

Our values

By living our values we deliver continually high service levels to our customers, whether they are residents, stakeholders or partners:

Do the right thing
One step ahead
Making it happen together
Easy to communicate with
Fairness in everything we do
Ambitious for our customers, ambitious for ourselves

Two of our customer services team members

Valuing equality and diversity

We value diversity and are committed to promoting equality and to tackling all forms of discrimination through our role both as a landlord, service provider and an employer. We do not discriminate against age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, religion or belief, race (ethnicity, colour and national original), sex and sexual orientation.

Our Equality and Diversity commitment

How are we governed?

The Board has adopted the UK Corporate Governance Code which sets standards of good practice in relation to board leadership, effectiveness, remuneration and accountability. The majority of our Board members are independent non-executives. We are regulated by the Regulator of Social Housing and the government department currently responsible for overseeing the social housing sector is the Ministry of Housing, Communities and Local Government (MHCLG).