Our Performance

Our performance

Sharing what we do, how well we do it, and how we're putting poor service right.

We love to share the great work we’re doing, but it’s also important to let you know where our service isn’t meeting your expectations or ours and what we're doing to improve. To make sure we’re accountable to you, we publish our performance figures at the start of every financial quarter. They’ll show you how we’ve performed over the previous three months, along with the steps we’re taking to deliver a better customer experience for you.

Our Customer Advocates told us what areas of our service matter most to them when it comes to our performance. Based on their feedback, we’ll be sharing information on how we’re doing in five key areas:

If you click on the figures below, you’ll find more information on how we measure our performance in this area. You can also read more about what we’re doing to keep learning and improving.

How we performed from January - March 2024

Tenant Satisfaction Measures are coming

The Regulator of Social Housing has introduced new Tenant Satisfaction Measures (TSMs) to monitor the quality of services and homes provided by social landlords. Customer satisfaction will be at the heart of these measures to make sure your voice is heard.

Find out more here
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