Home

News

Hello from Gavin, our new CEO

I want to take this opportunity to give you an update on where we are and where we’re heading.

Since joining in October, I’ve spent my first months listening to customers and colleagues to help understand our challenges, particularly with our repairs service. I’ll be frank: our repairs service has not been good enough and I’m genuinely sorry for the inconvenience this has caused so many of you. That’s why we took action last month and made the decision to end our contract with Morgan Sindall Property Services.

My personal mission is to transform your repairs experience. This isn’t a quick fix – it will take time. We’ve got interim arrangements in place and we’re working towards a long-term solution that ensures a reliable, quality repairs service. I’m not just here to manage Moat – I want to create a community where your concerns are heard, your feedback drives real change, and you ultimately live in a home and community you feel proud of.

I recently invited our customer advocates, a group of Moat residents who regularly volunteer their time to help shape our services, to ask me questions.

Why? Because I believe in open, honest communication.

Find out what they asked me below.

Best wishes

Have you got a question?

If you’ve any questions you would like to ask Gavin, please get in touch.