We know how distressing and disruptive anti-social behaviour (ASB) can be. It can make you feel unhappy and unsafe in your own home and community. Tackling ASB, and the harm that it can cause, is a priority for us. We’re working hard to continuously improve our services to ensure you live in a home and place without fear of harassment, alarm, or distress.
What is ASB?
ASB can ruin people’s lives and devastate communities. It covers a wide range of unacceptable activities, including hate crime, verbal abuse, physical violence, rowdy or drunken behaviour, vandalism, graffiti, or drug misuse.
No matter how “low-level” an issue may seem, we know ASB can severely affect your quality of life. We recognise that the impact matters more than the behaviour - so please report any ASB concerns to us.
What ASB isn’t
Noise caused by everyday living including children playing, neighbours doing DIY (at reasonable times of the day), a one-off party and groups of people in the street, unless they are being rowdy, abusive, causing damage or committing other crimes.
How we will support you
Your safety and peace of mind are important to us. That’s why we aim to respond to all new ASB reports within 48 hours. Dedicated officers from our Neighbourhood Team assess and prioritise new cases daily so we can respond quickly to get you the help you need.
When you report ASB to us, we can provide different levels of support and action, including:
No matter the situation, we’re here to listen, support, and do what we can to allow you to live peacefully in your home and community. We will always take the appropriate and proportionate actions to resolve ASB putting victims and the wider community at the heart of the solution, this can mean we take legal enforcement action when we have exhausted all alternatives. Last year we secured 16 injunctions issued by courts to protect communities and prevent harmful behaviours and recovered two homes via evictions due to ASB.
You’re not alone - help is here 24/7
We understand that incidents of ASB can happen at any time - day or night - and that you’ll often need help outside of our regular office hours. To ensure you always have the support you need, whenever you need it, we’ve partnered with the ASB Respect Line service to provide you round-the-clock assistance.
If you’re experiencing ASB during the evenings or weekends, you can call 0800 075 6699 and report the incident as it happens in your community. You’ll speak with a compassionate case worker trained in managing ASB situations. They’ll listen to the details, offer advice, connect you with support services, or contact the Police and Environmental Health Team on your behalf. The Respect Line staff will also alert the appropriate emergency service to ensure a swift response when needed.
Remember, you don’t have to face ASB alone. Don’t hesitate to reach out to us – together, we can tackle ASB.
