Hello,
I wanted to let you know about an important change we’ve made to our repairs and maintenance service.
After careful consideration, we’ve made the mutual decision to end our contract with Morgan Sindall Property Services (MSPS). A 12 weeks’ notice period is now in place and will end on Monday 10 February 2025.
I know this decision impacts you directly and we didn’t make it lightly. I need to be absolutely straight with you that there will be some disruption to the service in the short term. I genuinely believe this is the right thing to do to improve the service long term.
I want to reassure you that we're doing everything we can to minimise disruptions while we get the service right for you.
So, what does this mean for you?
1. Reporting repairs stays the same - Please report any repairs to us in the usual way.
Web: Moat.co.uk/mymoat
Email: [email protected]
Phone: 0300 323 0011
MSPS will continue to deliver day-to-day repairs and maintenance service until 10 February 2025.
2. Interim repairs partner – We’ve started the process to find a new repairs partner who we’ll appoint for an 18-month period from Monday 10 February 2025.
3. Extra support for existing repairs - From Monday 2 December 2024 Mears will be working alongside MSPS to help with existing repairs. This means if you’ve a repair booked with us already it’ll be carried out by a MSPS or Mears operative.
Got any questions?
Visit our new repairs service landing page. Here you’ll find everything you need to know, along with the latest updates on our long-term repairs service plans.
Thank you for your patience and understanding as we work to improve our repairs service.
Best wishes,
Gavin Cansfield
Chief Executive
