Contact Moat

Moat locations and contact details

Customers can contact us in the following ways:


Available between 8am and 6pm, use web chat to speak to one of our advisors online. To use web chat just click here and another screen will open up, just type in your details and hit the submit button to begin the conversation.

You can use MyMoat to give us your feedback and ideas. Alternatively, visit our feedback page if you'd like to download a complaints, compliments and comments form.

By email (General enquiries) (Stanhope only)

By telephone

0300 323 0011 (General enquiries)

01233 647396 (Stanhope only)

Or if you prefer you can text us on 07786 202 505.

Health and safety advice

At Moat we have a team dedicated to ensuring the safety of people living and working around our homes, communities and offices. If you have a health and safety concern or query (which is not a formal complaint) you can ask our experts for guidance by emailing

Our office locations

Please see below a list of our offices and their locations

Mariner House, Dartford – central office

Open to the public between 8am and 5pm, Monday to Friday.

Mariner House, Galleon Boulevard, Crossways, Dartford, Kent, DA2 6QE

For a map and directions to Mariner House, please open the links below:


By appointment only between 9am and 5pm, Monday to Friday.

Suite 43-46, The Latton Bush Centre, Southern Way, Harlow, Essex, CM18 7BL


Open to the public from Monday to Thursday, 8.30am until 5pm and on Fridays from 8.30am until 4.30pm.

Maldon District Council, Council Offices, Princes Road, Maldon, Essex CM9 5DL


By appointment only between 9am and 5pm, Monday to Friday.

MHS Homes head office, Broadside, Leviathan Way, Chatham, Kent, ME4 4LL.

Pollards Hill

Open to the public from 9am until 5pm, Monday to Friday.

50 Montgomery Close, Pollards Hill, Mitcham, Surrey CR4 1XT

Stanhope, Ashford

Open to the public between 9am and 5pm, Monday to Friday.

The Stanhope Centre, 67A Otterden Close, Stanhope, Ashford, Kent TN23 5TH


Please note that our office at Tubs Hill has closed, and Moat staff are based at Sevenoaks District Council / Police Station.

By appointment only between 9am and 5pm, Monday to Friday.

Sevenoaks District Council offices, Argyle Road, Sevenoaks, Kent, TN13 1HG