At Moat, we realise that residents play a vital role in tailoring the services we offer. With this in mind, we offer a selection of ways in which our residents can get involved, including the Ideas Catcher, residents' associations and Mystery Shopping.
We offer training and development opportunities to those who wish to get involved in order to help us develop the services residents receive. Below, you will see highlights of the range of ways in which you can get involved, as well as details on the changes to our resident involvement opportunities.
A guide to our involvement opportunities
So that our residents know exactly how they can get involved with Moat and influence the services we offer, we've produced a resident involvement brochure.
The brochure (available by clicking the button below) gives details on every involvement opportunity on offer. Take a look now and see whether you're interested in getting involved!
Resident involvement structure
Our resident involvement structure outlines the three main tiers of involvement for residents at Moat. You can download the PDF of the structure by clicking the 'more information' button below.
Impact is Moat's quarterly resident involvement newsletter. It highlights how talking to us and engaging can make a real difference to the services delivered by Moat, showing exactly what we've done to accommodate the ideas of those we serve.
The first issue (Summer 2013) is available to download via the button below. Check back in November 2013 for issue two.
The various resident involvement options, as well as any changes in the way residents can get involved, are often reported in our lead resident magazine, Home News.
Below, you can read some of the spreads we've issued in Home News. It can either serve as useful information or background reading.
If you'd like to see the full editions of Home News, visit the magazines section of our website.