Getting involved

Moat realises that residents play a vital role in tailoring the services we offer. With this in mind, Moat offers many ways in which our residents can get involved, including the Ideas Catcher, residents' associations and Mystery Shopping.

Moat does offer training and development opportunities to those who wish to get involved and help Moat develop the services residents receive. Below, you will see highlights of the range of ways in which you can get involved.

Moat Residents' Forum (MRF)

MRF is the strategic residents' group that has been established to promote residents' views to senior staff at Moat, suggest ways to improve Moat's services, to actively promote resident involvement within Moat and much more.

Further details are available by following the link below.

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Moat Property Services Group (MPSG)

MPSG is a key strategic residents' group that discusses issues with senior Moat staff relating to Moat's assest management. These issues can encompass repairs, gas servicing and the general direction of how Moat manages its properties.

Further details can be viewed by clicking the link below.

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Policy, Procedure and Strategy Working Party (PPSWP)

This group was established back in 2009 as a result of a discussion at Moat Residents' Forum (MRF). It was noted that policy and procedure queries were taking up the majority of the MRF meetings, therefore PPSWP was set up as a direct sub-committee of MRF.

The link below provides further detail on PPSWP.

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Join a residents' association

Moat actively encourages the establishment of residents' groups. We see it as a key part of our resident involvement strategy.

Click the link below to get more information on what residents' groups do, and how you can get involved with one.

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Mystery Shopping

Mystery Shopping is a tool which is used to test our frontline services and gain feedback about the experiences of our residents. Mystery Shopping can be conducted in a range of ways, and any Moat resident can become a Mystery Shopper.

Full details can be found by following the link below.

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Ideas Catcher

Ideas Catcher has been an extremely insightful initiative, aiding Moat in gaining more resident feedback to help shape and improve services. Membership is open to all; further details can be found by clicking the 'find out more' button below.

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You can find out further information on Moat's resident involvement strategy by opening link below. This strategy sets out our vision for resident involvement, ensuring that our housing services meet the needs of existing and potential residents, and that they are delivered in an efficient and effective manner.

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