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The Moat Promise

Five Star membership

Five Star membership offers enhanced services to residents who meet the eligibility criteria, which includes maintaining a clear rent account, not causing any anti-social behaviour and maintaining the terms of their tenancy agreement. Five Star members must also maintain a Four Star rating for 12 months before applying.

The perks of being a Five Star member include: enhancements to planned and cyclical works (i.e. a more extensive choice of accessories); entry into a quarterly prize draw to win a £1,000 room or garden make-over; evening and weekend repairs appointments; and access to the Moat Marketplace - an online service offering discounted goods and services. 

If you meet the Five Star criteria (available as a PDF below), make your application now via MyMoat.

Forms can also be posted out on request. Email moatpromise@moat.co.uk or contact our Customer Service Centre to make your request.