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Gas servicingignore

It is a legal requirement that Moat carries out a gas safety inspection in your home each year. On average, 50 people each year are killed by carbon monoxide poisoning due to faulty gas appliances in the UK. Therefore, it is very important for the health and safety of you and your family that your gas appliances are checked regularly. 

 

Moat employs a Capita Gas Safe registered gas contractor to check and service gas appliances every 12 months. As part of your tenancy agreement with us, you must let them into your home to carry out the inspection. The checks will take no longer than an hour and will ensure that all your appliances are safe to use.  

Smell gas?

If you are experiencing problems with your gas supply or gas central heating, please call BSW Heating immediately, do not wait for your next annual check.

Monday to Friday 9am to 6pm - FREEPHONE 0800 012 6992

Out of hours emergencies - FREEPHONE 0800 068 0566

Email - enquiries@bsw-heating.com 

If you smell gas, contact Transco immediately on 0800 111 999 

 

Annual gas safety check, the procedure

• Our gas contractor, BSW Heating, will write to you ten days in advance of their visit to advise you of a morning or afternoon appointment. If the appointment is not convenient, you must contact BSW Heating to rearrange the appointment.

• It is essential that you give BSW Heating access to your home to carry out this annual safety check. If the contractor is unable to gain access to your home, we will be informed and we will write to you.

• If you do not allow us to enter your home, we will apply to the County Court for an injunction to gain access.

• When our contractor arrives, they will show you their photographic identification card. If you have any concerns, we recommend that you contact the contractor’s office or Moat’s Customer Service Team to check their identity.

• The contractor will then service and safety check all the gas appliances that Moat has installed. As part of the service they will check the pipes for leaks and check that the appliances have sufficient ventilation. They will also make a visual inspection of all your own appliances.

• The service should take 20 to 40 minutes and will ensure that you can continue using the appliances safely. When the inspection is complete we will give you a copy of a safety check record to prove that your gas appliances are safe to use. 
 

 

Gas safety tips

Moat only use contractors and fitters who are on the gas safety register. When an engineer visits your home, always ask to see their identity card. 

Never try a do-it-yourself repair on any gas pipe or appliance. You could be breaking the law and you could be putting yourself and others at risk. 

Never block sources of ventilation, such as air-bricks, or obstruct flues. 

Always follow the user instructions on any gas appliance. 

If you smell gas or fumes: 

• Do turn the gas off at the meter
• Do open windows
• Do extinguish naked flames
• Do not use electrical switches (such as light switches)
• Do call Transco immediately on 0800 111 999
 

All gas appliances require fresh air for the gas to burn correctly.  For this reason never block or obstruct any air vents. 

If you have double glazing or draught proofing make sure that there is still enough fresh air circulating for any heaters in the room; all fuel produces waste gases when it is burned. If the appliance does not have sufficient ventilation, carbon monoxide may be produced, which is very dangerous. Carbon monoxide may be present if the gas flame burns orange or yellow instead of the normal blue. If this occurs, you should switch off your appliance immediately. If carbon monoxide is present you may develop the following unexplained symptoms:  

• Tiredness
• Drowsiness
• Headaches
• Dizziness
• Chest pains
• Nausea. 
 

 
 

Downloads

pdfGas servicing leafletclick here 

pdfGas safety adviceclick here