Getting involved

Moat's resident involvement review

During February and March 2012, Moat is carrying out a review of resident involvement arrangements. The main aim is to modernise and improve the way we involve residents, making involvement methods more accessible and appealing, and enabling residents to have more influence.

We would like to invite all residents to help us with this review; there are two ways to get involved. Firstly you can print and fill out the survey linked below and send it Freepost by Friday 2 March 2012 to Customer Engagement, Freepost, RRCB-HHJS-LXXR, Moat, Dartford, DA2 6QE.

Alternatively, you can attend one of our focus groups, taking place on 1 and 2 March at Mariner House, Galleon Boulevard, Crossways, Dartford, DA2 6QE. Moat will cover your travel expenses and, as a thank you, a £10.00 shopping voucher will be offered to any resident attending a focus group.

If you would like to attend a focus group, please call Sophie Lake, Customer Engagement Officer, on 0845 359 6449 to book your place, or email us at feedback@moat.co.uk.

Moat Residents' Forum (MRF)

MRF is the strategic residents' group that has been established to promote residents' views to senior staff at Moat, suggest ways to improve Moat's services, to actively promote resident involvement within Moat and much more.

Further details are available by following the link below.

Moat Property Services Group (MPSG)

MPSG is a key strategic residents' group that discusses issues with senior Moat staff relating to Moat's assest management. These issues can encompass repairs, gas servicing and the general direction of how Moat manages its properties.

Further details can be viewed by clicking the link below.

Policy, Procedure and Strategy Working Party (PPSWP)

This group was established back in 2009 as a result of a discussion at Moat Residents' Forum (MRF). It was noted that policy and procedure queries were taking up the majority of the MRF meetings, therefore PPSWP was set up as a direct sub-committee of MRF.

The link below provides further detail on PPSWP.

Join a residents' association

Moat actively encourages the establishment of residents' groups. We see it as a key part of our resident involvement strategy.

Click the link below to get more information on what residents' groups do, and how you can get involved with one.

Mystery Shopping

Mystery Shopping is a tool which is used to test our frontline services and gain feedback about the experiences of our residents. Mystery Shopping can be conducted in a range of ways, and any Moat resident can become a Mystery Shopper.

Full details can be found by following the link below.

Ideas Catcher