Paying rent 




How do I pay my rent?

You can pay by direct debit, standing order or at the Post Office with a
payments card which we can provide you with. To change your payment method please contact our customer service team.

What will happen if I can't pay my rent?

You should contact us immediately. The sooner we know about your difficulties the more likely it is that we will be able to help. We want to give you a good and affordable service and to do this we need to operate efficiently. Collecting the rent due is an important part of this.

At the same time, we realise that some people may experience financial difficulties and in these cases we do all we can to help. To avoid these problems, we offer free, confidential and non-judgemental support and advice to help you claim benefits and maximise your income. Click here for further information. If you have difficulty paying your rent, we strongly advise you to get in touch with us as soon as possible.

We can usually work out a solution, but the deeper you get into arrears, the more difficult it becomes. We take a firm line with residents who do not pay their rent and we will take court action against those who do not resolve their arrears. This can result in eviction. If your rent account is in arrears, we cannot consider you for a transfer until the arrears have been paid.

Click here for our leaflet on how to pay your rent and services charges.

If you would like to pay your rent online please click here.