Financial inclusion 

Are you financially excluded?

If you can answer ‘yes’ to two or more of the following questions then you may be.

• Do you borrow from doorstep lenders?
• Do you have little or no credit history?
• Do you have a bank account which does not allow a direct debit service?
• Do you have a pre-pay meter for your gas & electricity?
• Do you just about manage with your income?

We can help you; you are not on your own. Our Financial Inclusion Service has brought many of our residents much needed peace of mind and has helped us to turn around their financial situation.

The involvement of Moat’s in-house Financial Inclusion Team helps people to feel supported – they are not alone when dealing with a problem. This can make what might seem an insurmountable problem a bearable one.

We take a holistic approach to supporting all of our residents. A Financial Inclusion Officer supports the resident and offers them free advice, personal visits and advocacy support to help solve the problem; tailoring the service to the resident's needs. If the resident is seeking specialist debt advice the Welfare Benefits Officer refers them to the Citizens Advice Bureau or alternative local-advice agencies.

Feedback to the service shows a 100% customer satisfaction.