FAQ's 

Listed below are some common questions regularly asked by shared owners. Click any of the links to view answers taken from the relevant part of the homeowners handbook.

If you do not see the question you want to ask, You can use the feedback form to send us your question and we will respond directly to you.

 

1. What do I pay an management fee within my service charge for?

2. What service can I expect from Moat?

3. What are our service standards?

4. What is a lease?

5. What rights and responsibilities do I have under my lease and for how long?

6. What are Moat's responsibilities under my lease?

7. What is the meaning of certain words in my lease?

8. Who will repair my home?

9. Can I make alterations and improvements to my home?

10. Can I sublet to another person?

11. Can I take out a further loan on my property?

12. How do I pay my rent and will it increase every year?

13. What happens if I get into rent or service charge arrears?

14. What are service charges for?

15. How are service charges calculated?

16. What am I covered for and what can I claim for under my building insurance?

17. What can I do about a noisy neighbour?

18. What do I do about rubbish?

19. Can I join a residents' association?

20. How can I make a complaint to Moat?

21. What are my rights to information and confidentiality?

22. I want to move - what do I do?

23. I want to add/remove my partner to and from my lease - can I do that?

24. How can I pay my account by debit or credit card?

25. My housing benefit is not being paid/is incorrect, - what should I do?

26. I am in arrears, who can I speak to?

27. I am having problems with my neighbour, what can I do?

28. How do I report a communal repair?