Performance information

Moat is dedicated to providing a first class service to all our residents, customer and stakeholders. We regularly monitor our performance to ensure that we are providing the best possible service and to identify any areas where we could improve.

Below you will find links to information about our past and current performance.

Arrears
Void turnaround time
Calls answered on time
Responding to complaints on time
Gas servicing
Decent homes standard
Routine repairs completed on time

How we've performed in 2007-2008 (article from Home News Issue 24, September 2008)

Performance against our service standards

Moat has service standards which have been agreed with its customers.

This section shows how we are performing against those service standards on a monthly basis and our performance during 2008/2009.

Customer service standards results

ASB - nuisance
Complaints, compliments and comments
Estates and neighbourhoods
Listening and responding
Moving home
Rent payments
Repairs

We are currently reviewing our service standards with our customers and will be providing performance information againts the new standards once these have been agreed.