Ideas catcher 

This month we are launching our new look residents’ panel, called the ‘ideas catcher’.

Members of the ‘ideas catcher’ will provide essential feedback based on their experiences, about the services that Moat provides. They will also give us their comments about proposed services and ideas for new ones. 

The ‘ideas catcher’ currently has in excess of 145 members and we would like to ensure that residents continue to get involved throughout 2010! Membership is open to all of our residents and participation can be as much or as little as you like.

Ways to get involved include; telephone surveys, text and email surveys, mystery shopping, discussion groups and more. If you would like to have your say about matters such as anti-social behaviour, repairs and maintenance and customer services, then the ‘ideas catcher’ could be the group for you!

Members’ opinions are vital to help us review and improve the services we offer to you. Your feedback highlights areas for improvement as well as letting us know where we are doing things right. 

''Moat would like as many residents as possible to get the chance to help us improve the service we deliver. We also want to provide opportunities for residents to get involved and have a say in the way things are done.

Improvements in the way we work are already delivering better services across Moat. The knowledge and experience of our residents is vital in making further changes that will make our service the best within the sector. Therefore, we are very keen to hear and to learn from you through your experiences and ideas.

Moat will recognise those residents who get involved through an annual reward programme. Additionally Moat will pay your expenses, travelling and childcare, if you come to meetings or take part in focus groups.

We appreciate not everyone has the time to come to meetings and make their views known. No matter how much time you can put in, we'd like to hear from you so we're offering the widest possible range of ways to get involved. If you are able, please take some time to be involved in the "ideas catcher", we would value your input and it will play a big part in creating a better service for all residents.

I do hope you will take this opportunity to help shape the future for Moat.''
Brian Johnson, chief executive

For more information and an application form to join the 'ideas catcher' please click here or call our customer service team on 0845 600 1006.