Getting involved 

We believe that residents should be at the heart of everything we do and should be involved in all of our activities.

We will share ownership and responsibility for the decisions made and promote a culture of flexible, negotiated and inclusive involvement to underpin our day to day operations.

Moat has formal and informal structures in place to capture resident input and we will work in partnership with residents. We can offer a choice of ways of getting involved to suit each individuals’ circumstances and the extent they want to get involved.

Our resident involvement service statement outlines the various ways that you can get involved and the structures we have in place to support them.

Residents Groups

There are currently four regional groups; SARA, LARA, PHERA and MERA, which are active within the communities they represent. More information can be found by looking at their websites. Each region has a Technical Forum and members also have the opportunity to attend the Moat Technical Forum (MTF) and Moat Residents Forum (MRF) which are the groups that make more strategic decisions.

Residents are also represented on the Board and Committees.

Our Residents' Panel carries out postal surveys with questionnaires sent out three or four times a year.  All Moat residents are encouraged and invited to join so that your views can help us do things better.  Click here for more information.

We also ask for your feedback every time you use our services through customer satisfaction questionnaires. For example, every time a repair is completed or a complaint is resolved we will ask you if you were happy with the service. Please take the time to complete these questionnaires as they help us to continually improve our services.

Residents have negotiated with Moat a mutually agreed Code of Conduct that governs how Moat meetings are run and what residents can reasonably expect from Moat staff. It also states what can be expected of residents.

Opportunities to get more involved are publicised in Home News, Moat's quarterly newsletter for residents. Home News also reports on what the regional groups have been doing and any local initiatives and community projects.

For more information about any aspect of resident involvement contact your local Community Development Team or regional group. 


Useful information:

• Moat Residents Conference - click here! 
• Download our leaftlet entitled - Getting involved, an invitation to residents.
• View the Resident Involvement Service Statement.
• View the Code of Conduct.
• Click here to access our library of residents' newsletters.
• Access the SARA online website.
• Access the MERA online website.
• Contact us.