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About us
What is a housing association
The Housing Corporation
Moat in business
Brian Johnson joins Moat as chief executive
Moat responds to the credit crunch
MyChoiceHomeBuy meeting targets despite tough market
Restructure aims at three star service
Minister and local MP impressed by Stanhope PFI regeneration
Big stock swap brings services closer to home
Moat acts as lead developer on six new sites
A community renewed – Christian Fields is back on the map
New pilot aims to prevent evictions
Enchantment wins over the judges
Dating service kicks off green travel plan
300 more affordable homes for the Thames Gateway
Moat welcomes two new board members…
Annual report and financial statements available online
Equality information
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Financial inclusion and tackling poverty
Moat's construction skills commitment
Working with young people
Building respect and tackling anti-social behaviour
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Part buy/part rent new development search
Moat design
HomeBuy
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MyChoiceHomeBuy
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You are here:
Moat
Residents' services
Your feedback
Complaints
Rented services
Report a repair
Paying rent
Gas safety check
Choice based lettings
Welfare benefits
Anti social behaviour
Getting involved
New estate inspection process
Bulk rubbish disposal
Buying the home you rent from Moat
Residents' handbook
Newsletters
Void Standards
Assisted Decorations
Home ownership services
Financial advice
Flexible tenure
Flexible options
Mortgage rescue
Thinking of selling and moving on
Useful information
FAQ's
Welfare benefits
Anti social behaviour
New estate inspection process
Getting involved
Housing support services
Additional services
Anti social behaviour
Welfare benefits
Getting involved
Online services
Pay rent online
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Complaints
Back to complaints, compliments and feedback
Our complaints procedure starts to apply after we have made an attempt to resolve the matter, if you are not happy with our response or with our efforts. Our most important aim is to resolve your complaint quickly and fairly.
Please complete the complaints form below and we will endeavour to process this within 10 working days.
*Mandatory fields
Your name:
Your email address*:
Address and postcode:
Telephone Numbers:
Home:
Work:
Mobile:
Please give full details, including dates and names if appropriate. Please also let us know if you have any special needs (e.g. interpreter, induction loop home visit).
If this is a complaint, please answer the following questions:
How can we resolve it for you?
Have you taken any action so far or complained to anyone else? If so, please give any details here and tell us what happened.
Are you:
Male:
Female:
Do you consider yourself to have a disability:
Yes:
No:
Don't know:
What age group do you belong to?
Under 18:
25 to 34:
45 to 54:
65 to 74:
18 to 24:
35 to 44:
55 to 64:
Over 75:
Ethnic Origin, please click the box that applies to you:
White: British
Asian/Asian British: Pakistan
Mixed: White and black Caribbean
Black/Black British: Carribean
White: Irish
Asian/Asian British: Bangladeshi
Mixed: White and black African
Black/Black British: African
White: other
Asian/Asian British: Other
Mixed: White and black African
Black/Black: Other
Asian/Asian British: Indian
South East Asian:
Mixed: Other
Other ethnic group: