Here to help you
Moat offers a wide range of quality services to our residents, shared owners, leaseholders and other clients. This section outlines some of these services and is designed to answer many of your questions. Have a look around and if you cant find what you are looking for, get in touch with us and we will find out for you.
Our customer service vision
We shall be a customer service focused organisation, offering choice and flexibility, incentives to reward loyalty and positive behaviour and opportunities for meaningful customer involvement. Customers will value the service provided, both for the friendly and considerate approach of staff and for the efficiency with which services are delivered.
How to contact us
Contact the Customer service team on 0845 600 1006
email the Customer service team or Moat
Accessibility
Our website meets the required Accessibility standards and visitors have the ability to increase the font size and change the background colours. Additionally, the information on this website is available, on request, in large text printed picture form or on audio tape. It can be translated into another language on request. If you require this service please call us on 0845 600 1006.
Our service standards
We are committed to providing a quality service to all our residents in a friendly and efficient way. We treat anyone who contacts us fairly and equally. We involve our residents and other agencies in decisions that affect them. To help us achieve this, we have developed a set of comprehensive service standards for:
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