Here to help you
Moat offers a wide range of quality services to our residents, shared owners, leaseholders and other clients. This section outlines some of these services and is designed to answer many of your questions. Have a look around and if you cant find what you are looking for, get in touch with us and we will find out for you.
Our customer service vision
We shall be a customer service focused organisation, offering choice and flexibility, incentives to reward loyalty and positive behaviour and opportunities for meaningful customer involvement. Customers will value the service provided, both for the friendly and considerate approach of staff and for the efficiency with which services are delivered.
How to contact us
Contact the Customer service team on 0845 600 1006
email the Customer service team or Moat
Accessibility
Our website meets the required Accessibility standards and visitors have the ability to increase the font size and change the background colours. Additionally, the information on this website is available, on request, in large text printed picture form or on audio tape. It can be translated into another language on request. If you require this service please call us on 0845 600 1006.
At your service - Moat's customer promise and service standards
Moat has reviewed its customer service standards with the help of residents to ensure our customer service standard reflects what matters most to you. Our service standards will be launched on 1 April and we will be monitoring to make sure we provide you with excellent services. Our service standards are our commitments to you and set out the service you should expect to receive from us.
Please tell us when we get things wrong so that we can put them right and let us know if you feel we do something well, so that we can use this information to improve and shape our services to ensure we provide you with excellent service. Your opinion matters to us and we would like to hear from you - contact details are below.
We want to ensure we continue to meet our customers needs and an annual review of our service standards will take place. This review will include resident involvement to shape our services in the future. If you would like to become involved with our resident involvement panel then please contact:
For a full list of our standards, please download our leaflet 'At Your Service' please click here.
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