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Privacy statement
- Moat is committed to protecting you and your family's personal information. When you interact with Moat we sometimes receive personal information about you. The information you provide will be used by Moat to create or update records held by us. Your information will be processed in accordance with the Data Protection Act 1998.
- We will keep your information confidential and generally we will only use your information within Moat. However, we may share your information with other members of the Moat group, our contractors or partner organisations in order to improve our services and to help us to meet our legal obligations and provide a fair and equitable service for all our residents.
- We will not sell, rent or lease your information to any other company for marketing purposes. We may share information within Moat, with sub contractors and other associated organisations only to ensure that relevant people are dealing with your query(s) and request(s).
- We may do optional online surveys to assess our services, collect demographic information or any other information we may find useful. We may share non-personal, aggregated information from these surveys with third parties.
- We have a secure log in section of the site for Moat residents. Information in this area of the site is confidential and can only accessed by residents through a password. Personal records can only be viewed by the party(ies) they relate to.
- We will monitor the use of our site and visitors to it and may share non-personal information from this work with third parties to improve the website services.
- You have the choice not to supply information to us and we will respect this decision. By using our site you agree to acknowledge this privacy policy and note that our policy may change with time. Any changes to this policy will appear on this web page.
- You are entitled to a copy of the information we hold about you by writing to us and requesting it.
If you have any questions or comments about the Moat’s Data Protection policy please write to: Data Protection Officer, Moat, Mariner House, Galleon Boulevard, Crossways, Dartford, Kent DA2 6QE.
This statement links into Moat’s Data protection policy.
Cookies
‘Cookies’ are small text files sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work online at www.cookiecentral.com.
Moat uses cookies for a number of purposes. For instance, cookies enable us to simplify the login process for registered MyMoat users and they help ensure the security and authenticity of registered users. Cookies also provide the mechanisms for online services and enable traffic monitoring. Visitors to the Moat website who are not registered for MyMoat are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile.
There are different types of cookies, each of which are defined by the following categories:
Category 1 – strictly necessary cookies
These cookies enable services that you have specifically asked for. User consent is not required for delivery of these cookies.
Category 2 – performance cookies
Performance cookies collect information about how visitors use a website. Web analytics that use cookies to gather data to enhance the performance of a website fall into this category. By using our website, you agree that we can place these types of cookies on your device.
Category 3 – functionality cookies
This type of cookie remembers the choices you make which improve your experience. Functionality cookies are used to remember customer selections that change the way the website behaves or looks. By using our website, you agree that we can place these types of cookies on your device.
Category 4 – targeting cookies or advertising cookies
These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. Explicit consent is required for these types of cookies to be used; we will ask you for permission before implementing any targeting or advertising cookies.
The Moat website only uses the cookies outlined in categories 1, 2 and 3. While browsing most of our website and accessing many of our services is possible without allowing cookies to operate on your browser, you must have cookies enabled if you wish to access any areas reserved for registered users.
We use cookies to store session information while you are browsing our website. This allows us to improve your browsing experience by remembering your settings and choices. Cookies are a technical requirement for some functions offered on this website; as such, cookies must be enabled if you wish to make use of any of these services. We do not use cookies to store any personal data (other than your login details, where appropriate).
We only use third party cookies for analytical purposes, such as Google Analytics, to help improve the usage of our site and for Twitter feeds. You can opt out of being tracked by Google Analytics across all websites.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see which cookies have been set and how to manage or delete them, visit www.allaboutcookies.org.