Why register?

MyMoat is a personalised area of the Moat website which allows residents to manage all of their Moat business online.

The idea behind MyMoat is to save residents time. Registering for an account will allow you to make rent payments or set up Direct Debits online, report repairs and defects, sign up for newsletters, access information on your local area and much more.

For those who do register for MyMoat, many tasks that would have been long-winded in the past can now be done at lightening speed! We have designed forms for reporting repairs, leaving feedback and much more, which will automatically fill in your information (name, address and tenant reference number) when you have logged in, making life easier for you.

MyMoat users will also be able to opt for electronic newsletters, making the service environmentally friendly too. Again, the form for this will auto-populate your personal information when you are logged in, so it is really just a matter of clicking ‘submit’.

To register for MyMoat, you will need to enter three pieces of information:
• Your date of birth
• Your current email address
• Your tenant reference number.

If you are unsure of your tenant reference number, please call our Customer Service Centre on 0845 600 1006 and one of our advisors will be able to give it to you.

Some residents will also need to confirm that we have their correct date of birth and current email address logged on our database. Again, you can do this by calling our Customer Service Centre.

So what are you waiting for? Sign up today and make life easier on yourself by using MyMoat.