Feedback - have your say!

Your comments and complaints these help us to improve services Moat provides for everyone. Your feedback is very important to us; we want to know what you think about us, our services and the way we deliver them.

Please click here to read our complaints, compliments and comments leaflet which provides further information.

Complaints

We aim to provide the best possible service to all our residents. There may be times, however, when you feel we have not treated you fairly and you wish to complain.

Please be aware that when you first report an issue, whether it is to request a service or to ask for information, it will not count as a complaint. In the first instance, you should always contact the person who provides the service.

Our complaints procedure starts to apply after we have made an attempt to resolve the matter, if you are not happy with our response or our efforts. Our main aim is always to rectify your issue quickly and fairly.

Make a complaint

Compliments and comments

We are interested to hear any compliments and comments about our service or staff. We will respond to them within ten working days and let you know how they have been used. Your compliments highlight areas of good practice and acknowledge the hard work of our staff. If you want to tell us something about our services, contact the person who delivers the service or use the form linked below.

Submit a compliment

Feedback

For more information on how you can get involved and help shape Moat's services, please visit our 'getting involved' page. Alternatively, you can contact us to speak with a member of the Customer Engagement Team. You can call 0845 600 1006 to speak with a member of the team.