Home
/
My Moat
/
Feedback
/
FAQs

Contact us
/
Emergency Contact

If you smell gas, please contact: Transco

0800 111 999

For all other emergencies, please contact us on

0845 600 1006
Accessibility

To zoom in use Ctrl + (Windows, Linux) or ⌘ + (Mac)

To zoom out use Ctrl - (Windows, Linux) or ⌘ - (Mac)

For full-screen mode use F11 (Windows and Linux) or ⌘-Shift-F (Mac).

enter search text:

initiate search by click button:

Quick Finder Drop-down

Report a Repair Home
Pay your rent online
Feedback - have your say
Getting Involved
Property search and available properties
Report anti-social behaviour
Work for us
Empty accommodation
Smell Gas?
Apply for HomeBuy

About Moat
Residents
I am looking for a home

About Moat

About us
Governance and transparency
Public affairs and policy
Press office
Property and development
Work for us
FAQs

Home > Feedback

Complaints

If you have any complaints, please use the form below to make them:

Name/Email/Address Your name:*
Your email address:*
Your address:*

Telephone contact Home:
Work:
Mobile:

Your complaint Please give full details, including names and dates, if appropriate. Please also let us know if you have any special needs (e.g. an interpreter, induction loop, home visit).

How can we resolve your complaint for you? Have you taken any action so far or complained to anyone else? If so, please give details here and tell us what happened.

Treating everyone fairly By answering the following questions you will help us to make sure we give a good and fair service to all the people in our communities. This information is strictly confidential and will be used for monitoring purposes only. If you do not answer the questions below, it will not affect the management of your complaint. Are you:

Male
Female

Do you consider yourself to have a disability?

Yes
No
Don’t’ know

What age group do you belong to?

Under 1845 to 54
18 to 2455 to 64
25 to 3465 to 74
35 to 4475+

Ethinic origin, please select the box that applies to you:

White BritishMixed: white and black Caribbean
White IrishMixed: white and black African
White OtherMixed: white and Asian
Asian/Asian British: IndianMixed: other
Asian/Asian British: PakistaniBlack/Black British: Caribbean
Asian/Asian British: BangladeshiBlack/Black British: African
Asian/Asian British: otherBlack/Black British: other
South East AsianOther ethnic group
Prefer not to answer

Privacy statement
|
Accessibility and help with site
|
Sitemap
|
Employee

Web design and development by nvisage

Moat, Mariner House, Galleon Boulevard, Crossways, Dartford, Kent, DA2 6QE