Restructure aims at three star service 

Gerri Scott, executive director of housing and customer services


We have made it one of our key priorities for Moat to achieve a three star Audit Commission inspection rating as soon as we reasonably can. New chief executive, Brian Johnson, and Gerri Scott, executive director: housing and customer services, who joined us earlier this year, have both come from three star organisations.

To achieve that target we have restructured the housing and customer services teams into five new service areas – neighbourhoods, operations service innovation, property services, and support services.

Gerri Scott says: “We’re determined to deliver great performance levels to our customers. By restructuring in this way, we will be able to recognise more clearly where we are doing well and what needs to improve.

“We have also recruited more staff and are putting in place extra training and improved career development opportunities. I want everyone who comes to work for Moat to be passionate about delivering the best possible services to residents. It’s not enough to be good at what we do – we want to provide great customer service.”