Moat invests in mobile working 

As part of our drive to improve customer service, we are examining new ways to speed up our response to residents’ enquiries and to update records using mobile technologies.

It is in the nature of the job that many issues crop up when staff are out and about in the neighbourhoods where we work. We want those staff to be able to provide answers for residents more quickly and to update our files from the field more consistently. So we are looking to invest in the latest mobile working technologies. A current pilot is examining and testing the options available with a view to making recommendations for the future.

The ultimate aim is improve the quality of our service, reducing complaints and raising customer satisfaction levels.

For more information contact Tony Morgan, director of support services, on 0845 359 6814 or email tony.morgan@moat.co.uk