Moat introduces new customer service standards 


'At your service' Moat's new service standards booklet



We recently revised our customer service standards, setting out the quality of service that our customers can expect. In revising these standards, with help from residents, we introduced new and specific targets to measure how we perform. Results will be published in our resident newsletters and on our website. 

The standards cover our full range of services from accessing services to how we deal with rents, anti-social behaviour, moving home and much more. We also explain how residents can help us to deliver excellent customer service. Some of the new standards are provided to all our customers, but some are subject to the type of tenure or leasehold agreement they have.

Should you require more information on our new customer service standards, visit www.moat.co.uk 

You can request a copy of the standards booklet, ‘At your service’, by contacting us at customer@moat.co.uk or on 0845 600 1006.