HR and Training policies
Service delivery policies100% staircasing and resales Additional borrowing screening pro forma Allocations policy and procedure screening pro forma Anti-social behaviour policy Assessment and support planning assessing risk Assignment policy Benefit fraud procedure Child protection policy Child protection procedure Community development policy Compensation policy Compensation procedure Complaints policy Complaints procedure Completion screening pro forma Contract stage construction period screening pro forma Contractor approval policy Control of rents, service charges and other other income Current tenant arrears policy Current tenant arrears procedure Customer satisfaction questionnaires Death of a service user Disposal of possessions procedure Domestic violence policy Domestic violence procedure Emergency response procedure Ending support tenancy and licenses Ending support U4 Enquiries, referrals and allocations U1 Enquiries, referrals and allocations U1A Estate inspection policy Evictions policy Feasibility and project approval screening pro forma Flood, fire, vandalism, break-in procedure for new build homebuy properties Former tenant arrears policy Former tenant arrears procedure Fundraising policy Further advances for loans for shared ownership homes General health care and managing medication Harassment policy Homebuy owner - redemption of loan policy Housing benefit overpayment policy Housing benefit overpayment procedure How we ensure quality PO3 Maintenance policy Marketing brochures Marketing planning and liasion (part 2) Money laundering policy NA site signage NA voids standards New homes discounted deals NA scheme progression, handover and practical completion Officer resident code of conduct Open market homebuy policy Our promises to people who use our services PO4 Pets equality impact assessment Pre inspection policy Pre contract and acquistion Procedure for issuing decorating vouchers Procedures for handback of housing management stock CO311 Processing income from supporting people schedules F13 Provision of adapations policy Provision of adapations procedure Recommend a friend and other incentive campaigns Relationship breakdown procedure Rent setting policy for new build homebuy (shared ownership) properties Rent setting policy Rent setting procedure Resident associations and community groups Resident alert policy Resident alert procedure Resident expenses Resident feedback questionnaire policy Resident training policy Residents panel policy Right of access policy Right to acquire screening pro-forma Right to buy resales screening pro-forma Sales procedure Service users finances and possessions Shared ownership arrears equalities impact assessment Show homes Site appraisal and project approval Site signage Siting of satellite dishes and aerial policy Sole to joint tenancy policy SS internal quality assurance audits SS management reviews of the quality assurance systems Staircasing policy and procedure screening pro forma Succession policy Succession procedure Types of tenure PO11 User and tenant feedback, involvement and support planning assessing risk U2 User client involvement U8 Ways we manage quality of housing and support services Welfare benefits policy Welfare benefits procedure Working in partnership with local authorities housing benefit departments policy Working in partnership with local authorities housing benefit departments procedure
Last updated 25 September 2008